Privacy Policy – JJ Game Pakistan Online Gaming Platform

01 Introduction

JJ Game (accessible at jjgame.win) is an online gaming platform serving players in Pakistan with fish shooting games, sports betting including PSL and T20 cricket, live casino, slots and related promotions. When you register, deposit funds, play games or contact support, you share certain personal information with us.

This Privacy Policy explains what data JJ Game collects, the lawful basis on which we process it, how long we keep it, who we share it with and how we protect it. It also explains your rights in relation to your personal data and how to exercise them.

By creating a JJ Game account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. This policy applies alongside our Terms and Conditions and Responsible Gaming guidelines.

If you have any questions about how your data is handled, contact us at any time via the live chat on the platform or at the email address displayed in the footer of this page.

02 Data We Collect

JJ Game collects personal data in the following categories:

We only collect what is genuinely needed to operate your account, process payments and comply with our anti-fraud and responsible gaming obligations. We do not collect data that has no clear operational purpose.

03 How We Use Your Data

JJ Game uses personal data for the following purposes:

• Account management: Creating and maintaining your JJ Game account, verifying your identity, processing login authentication and keeping your account preferences.
• Payment processing: Processing deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and debit cards; processing withdrawal requests to your verified payment method.
• Platform security and fraud prevention: Detecting and preventing multi-accounting, bonus abuse, money laundering, collusion, use of automated bots and other prohibited activities described in our Terms and Conditions.
• Responsible gaming: Monitoring play patterns that may indicate problem gambling behaviour; applying deposit limits, session reminders or self-exclusion measures requested by players or required by our responsible gaming obligations.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and maintaining records of communications for quality assurance.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with fish games, cricket betting markets, promotions and other features, in order to improve the platform experience.
• Promotions and communications: Notifying you of bonuses, PSL cricket promotions, fish tournament schedules and other platform updates that are relevant to your account. You can manage notification preferences in your account settings.

04 Payment Data & Financial Transactions

Because JJ Game processes real-money deposits and withdrawals in PKR, financial data receives a higher level of protection. The following specific rules apply to how JJ Game handles payment-related information:

• Full payment credentials (JazzCash PIN, Easypaisa account password, bank account login) are never stored on JJ Game's servers. Payment processing is handled through secure integrations with the relevant payment providers.
• Transaction records — including deposit amounts, withdrawal requests, dates, and payment reference numbers — are retained for internal audit, fraud investigation and dispute resolution purposes.
• JJ Game records the wallet reference or bank account identifier associated with each transaction to verify that deposits and withdrawals are made using payment methods registered in your own name, as required by our Terms and Conditions.
• Financial transaction records are not shared with marketing partners or third parties for advertising purposes under any circumstances.

If you believe a transaction has been processed incorrectly or you notice unexpected activity in your account, contact JJ Game support immediately via live chat. Do not share your payment credentials with support — we will never ask for your full PIN or password.

05 Data Sharing

JJ Game does not sell, rent or trade your personal data to third parties for marketing or any commercial purpose. We share your information only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive the minimum data necessary to process your deposit or withdrawal transaction in PKR. Each payment provider operates under its own privacy policy and data protection obligations.
• Fraud prevention and security services: We may share device identifiers, IP addresses and behavioural signals with specialist anti-fraud and identity verification services to detect suspicious activity, multi-accounting or attempted money laundering on the platform.
• Technology service providers: Platform hosting, cloud infrastructure and analytics tools may process technical data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to JJ Game.
• Legal and compliance requirements: If required by applicable law or by a valid legal process, JJ Game may disclose personal data to the extent strictly required to comply with that obligation.
• Business transfers: In the unlikely event that JJ Game undergoes a merger, acquisition or asset transfer, personal data held at the time may be transferred as part of that transaction. Players would be notified of any such change via the platform.

06 Cookies & Tracking Technologies

JJ Game uses cookies and similar technologies on the website and in the app to provide a functional, personalised platform experience. Here is what we use and why:

• Essential cookies: Required for core platform functions such as keeping you logged in during a session, remembering your language and currency preferences, and maintaining your account security state. These cannot be disabled without breaking the platform.
• Performance cookies: Collect anonymised data about how players navigate the platform — which game categories are visited most, how long sessions last, which promotions are clicked. This data is aggregated and does not identify individual players. It helps JJ Game improve the user experience.
• Security cookies: Help detect and block suspicious login attempts, bot traffic and other automated attacks against player accounts.

JJ Game does not use third-party advertising cookies or tracking pixels from social media platforms. We do not use cookies to build profiles for sale to advertisers.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform normally. Performance cookies can be disabled without affecting core functionality.

07 Data Security

JJ Game takes data security seriously and applies a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure:

• Encryption in transit: All data exchanged between your device and the JJ Game platform is encrypted using TLS (Transport Layer Security). This applies to the website, mobile app and all API communications.
• Encryption at rest: Sensitive personal data stored on JJ Game servers — including identity information and financial transaction records — is encrypted at rest using industry-standard encryption.
• Access controls: Internal access to personal data is restricted to staff who genuinely need it to perform their role. Access is logged and reviewed regularly.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their JJ Game account for additional login security. This is available in account settings.
• Penetration testing and security audits: JJ Game conducts regular security assessments to identify and address vulnerabilities before they can be exploited.

While we work hard to maintain strong security, no platform can guarantee 100% protection against all threats. You play an important role in your own account security — use a strong, unique password, keep your credentials private, and contact support immediately if you suspect unauthorised access.

08 Data Retention

JJ Game retains personal data for as long as it is needed for the purpose it was collected, or as required by applicable legal and anti-fraud obligations. The general retention periods are as follows:

• Active account data: Retained for the full duration of your account being open on the platform, plus a reasonable period after account closure to handle any outstanding queries or disputes.
• Financial transaction records: Retained for a minimum of five years following each transaction to support internal audit processes and comply with anti-money laundering obligations.
• Identity verification documents: Retained for the period required to fulfil the purpose for which they were submitted (account verification or compliance review), and then securely deleted.
• Support communications: Live chat transcripts and support ticket records are retained for up to two years to allow review of past interactions in case of disputes.
• Technical and session data: Anonymised or aggregated technical data may be retained indefinitely for platform analytics. Identifiable session logs are deleted after 90 days unless flagged for security investigation.

When personal data is no longer required and its retention period has expired, JJ Game securely deletes or anonymises it so that it can no longer be linked to an individual player.

09 Your Rights

As a JJ Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us via live chat or at the email address shown in the footer:

• Right to access: You can request a copy of the personal data JJ Game holds about you. We will respond within a reasonable timeframe and provide the information in a clear, readable format.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. For example, if your registered mobile number has changed, contact support to update it.
• Right to deletion: You can request that JJ Game delete your personal data. Where we are not legally required to retain it, we will action your request. Note that financial transaction records must be retained for five years as described in the Data Retention section above.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved, rather than deleting it entirely.
• Right to data portability: You can request a copy of the personal data you have provided to JJ Game in a structured, machine-readable format.
• Right to withdraw consent: Where JJ Game processes your data based on your consent (such as for promotional communications), you can withdraw that consent at any time via your account notification settings or by contacting support.

We aim to respond to all data rights requests within 30 days. If a request is complex or there are a large number of requests, we may extend this period and will let you know if that is the case.

10 Minors

JJ Game is strictly an adults-only platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and securely delete all associated data.

Parents and guardians in Pakistan are responsible for ensuring that minors do not access JJ Game or any online gaming platform. If you believe a minor has created an account on JJ Game, please contact us immediately via live chat so we can take action without delay.

For further guidance on keeping young people safe from online gaming content, visit our Responsible Gaming page.

11 Policy Changes

JJ Game may update this Privacy Policy from time to time as the platform evolves, as payment methods are added, or as applicable data protection standards change. When we make a material change, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data in a new way, we may notify registered players via the platform's notification system or via an on-screen alert at next login. Continued use of JJ Game after an update constitutes acceptance of the revised Privacy Policy.

We recommend bookmarking this page and checking it periodically, especially if you have been away from the platform for a while.

12 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or to how JJ Game handles your personal data, please get in touch through any of the following channels:

• Live chat: Available 24/7 directly on the JJ Game platform — the fastest way to reach the support team for any privacy-related query.
• Email: [email protected] (displayed as plain text in the footer of this page — we do not accept clickable mailto links for security reasons).

For requests to access, correct or delete your personal data, please contact us via live chat or email and include your registered mobile number so we can locate your account record. We will verify your identity before processing any data rights request.